Pulsara

Customer Success Specialist

Employment Type/Status: Full-Time

Location: Melbourne VIC, Australia

Are you a team player who is engaging and personable? Are you a go-getter who enjoys working through challenges to improve patient care? If yes, then you fit the bill for Pulsara’s Customer Success Specialist position based in Melbourne, Australia!  (Learn more about Pulsara here: https://www.pulsara.com/careers!)

Pulsara is a networked communications platform that connects teams across organisations. The power of the Pulsara platform is that it uses technology to connect people, healthcare organisations, and resources for shared consciousness. Pulsara’s Customer Success Specialist is accountable for serving as a Pulsara platform expert with specific attention to customer health, platform adoption, and optimal utilization leading to contract renewal. 

This is a work-from-home/remote work position where you’ll collaborate with (and be supported by) a dedicated and passionate team from all over the world. Bring your skills and passion---along with your local and regional knowledge---to help build a better cutting edge future for healthcare in Australia and beyond!

 

Pulsara’s Customer Success Specialist is responsible for expanding the sales pipeline while strengthening and engaging existing customers.  To be considered for this position, you must be able to excel at the following job functions:

Primary Job Functions:

• Responsible for establishing a customer-facing success plan and best-practice recommendations to serve as the foundation for customer success.
• Responsible for ensuring successful adoption and utilization of the Pulsara platform. 
• Responsible for incorporating opportunities for improvement into the account management processes. 
• Assist with creating, monitoring, and updating training tools for Ambulance customers, Hospital customers, and new members of the Customer Success team. 
• Work with all regional team members to develop and meet regional sales and customer success goals. 
• Responsible for understanding key clinical metrics and requirements to assist in developing and implementing the Pulsara Platform. 
• Collaborate with Pulsara’s Implementation team on the transition of new customers to the account management phase. 

Our Ideal team player will possess: 

• A results-oriented, goal-oriented mindset with a focus on exceeding goals.
• The ability to set strategy and drive results across internal and customer teams through the ability to lead, motivate, and influence others.
• An aptitude for metrics-based analysis and knowledge of healthcare-communication workflows related to the Pulsara Platform modules.
• Excellent written, verbal, interpersonal communication, and public-speaking skills.
• The ability to perform in a collaborative setting with a strong desire and track record to be a critical part of a highly functioning, geographically distributed team.
• The ability to work independently in a technology-based environment, with access to high-speed internet for internal and customer-facing videoconferencing.
• Proficiency in general business technology, with the ability to quickly master new applications such as Google Suite and the Customer Success platform.  
• An understanding of Australian data-privacy compliance requirements.

Experience:

• Bachelor’s degree in Communications, Business, or Technology is desired.
• 3+ years of experience in project management, with proficient knowledge of SaaS-model companies and healthcare-industry standards. 
• Customer-service experience/training and a demonstrated passion for professional development.
• A comparable combination of education and experience may be considered in lieu of a degree.

Travel:

• Position requires up to 25% travel within Australia.

Working at Pulsara, you will join an entrepreneurial culture — one where we succeed together! And if that’s not enticing enough, we also offer:

Benefits and Perks. 

💰 Competitive Compensation Package

💻 Company-provided hardware

⛷ Work-life balance

How to apply

Do you want to help revolutionize the healthcare industry? You don’t want to miss out on this opportunity to work with Pulsara — we are growing faster than you can say “connected teams” and changing the future of healthcare communication.

Applicants are encouraged to apply online, submitting a cover letter and a current resume. Please note:

Our recruitment process will include a video/phone screen and a formal interview. For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page www.Pulsara.com/careers. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident, or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.